Customer Feedback

I booked a PCR test at the Southampton clinic but cancelled immediately – the clinic did not appear ‘premium’ as stated on their website and consequently I did not trust that them to conduct the test. They charged me a £50 cancellation fee. When I queried this they referred me back to their Ts&Cs – it’s mentioned in point 15 of their very long list. They failed to mention any fees at the time of booking or at the point of cancellation. As a consumer I believe any reputable company has a duty of care to be more transparent about its fees than they were.

I paid for a 48 hour fit to fly test and got my negative results on the third day. By then I had already flown to the UAE and had to be tested when I arrived at the airport. I received an email from Harley medic saying that my covid test was not collected by the lab and I had to email Medic spot for a refund. Well… I have been pushed between these two companies telling me that none of them are at fault and that I will not receive a refund. Please do not use these two companies for a fit to fly certificate they’re just making money from covid and although it states on their website that the results are promised in 48 hrs it’s all crap.
My family also tested the same day with DocTap and received their results within the promised time frame of 48 hrs even though they were tested after 4pm.

I always use Harley Medic for my travel requirements, so used them again for my fit to fly covid test. Great service thanks guys!

Booked a fit to fly covid test for me and my family. Attended the clinic in Victoria and got results the next day. Thanks, Harley medic.

After the issues experienced yesterday, I am glad I got contacted by a very professional and kind manager at Harley Int. who understood the challenging situation and refunded me straight away for the test.
Very happy about how he handled the situation, thank you!